Quality Customer Service Rekindling the Art of Service to Customers
Lulu.com, 2007 M06 21 - 160 pages
Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different business types. The characters, Dollar, Stu, Meaty, Shopper, Peachie, Medic, and BATS, depict quality customer service for personal usage, businesses, educational institutions, and organizations offering enhancement skills. Whether working for a business, planning to operate a business, or know someone in business, this innovative work will greatly assist professional efforts. The book offers skill sets to bridge customer service gap between generations (Matures, Baby Boomers, Generation X, and Generation Y. It provides a well illustrated range of customer service scenarios, a better understanding of internal and external customer service, diversity in customer service, and an enhanced awareness of communication methods. The reader gains increased knowledge of how people, businesses, and leaders affect quality.
What people are saying - Write a review
I enjoyed reading this customer service book which was delightful reading that touched on many circumstances we encounter daily. The author shared this book to help teach "out of school youth" (ages 16-21), who were seeking to complete there education, and obtain entry level employment the importance of having good customer service skills. The book was an easy read and the students easily related to the characters in the book. Ms. Burton thank you for empowering and encouraging these young people. This book should be required reading for High School students.
Shirley D.Evans - Student Enrichment Coordinator
Sharon L. Burton has written a great book on quality in customer service that can be applied in multiple businesses and organizations such government agencies, nonprofit organization, private industries, and public companies. The book walks through live examples of how quality means measure success against objective and quantifiable standards. Great job Sharon!
Dr. Francene Perry-Brown